Special terms and condition for service agreement customers
Terms and Conditions Changes January 2025
On January 1, 2025, the terms for some of our services will be updated. Under the heading “Next Period" below, you can see which services are affected.
- More information about our most important terms and conditions changes
- Summary of terms and conditions changes for mail services in 2025 (pdf)
- Summary of terms and conditions changes for parcel and logistics services in 2025 (pdf)
Previous Terms and Conditions Changes 2024
On May 2, 2024, the terms for some of our services were updated.
| Service | Description | Effective | Next Period |
|---|---|---|---|
| 1:a-klassbrev inrikes | Domestic Mail - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| 1:a-klassbrev sändning inrikes | Letter Shipments Domestic - Special terms and conditions | 2024-01-01 | 2025-01-01 |
| 1:a-klassbrev sändning inrikes | Large letters with sorting code Domestic - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| 1:a-klassbrev utrikes | International mail - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Adresserad DR | Addressed DM - Special terms and conditions | 2024-05-01 | 2025-01-01 |
| Adressköp | Address Purchase - Special terms and conditions | 2024-05-02 | |
| Brevsändningar utrikes | International Letter Shipment - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| eBREV | eBrev - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Ekonomibrev sändning inrikes | Letter Shipments Domestic - Special terms and conditions | 2024-01-01 | 2025-01-01 |
| Expressbrev inrikes | Express mail, domestic - Special terms and conditions | 2024-05-02 | |
| Expresspaket | Expressparcel - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Intern Postservice | Internal Postal Service - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| International Parcel | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Kundretur Brev Utrikes | International Customer Return Mail - Special terms and conditions | 2024-05-02 | |
| Mottagningsbevis utrikes | International Registered Mail - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Oadresserad DR Exklusiv | Unaddressed DM (UDM) Exclusive - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| PostNord Collection Request | Special terms and conditions | 2024-05-02 | |
| PostNord Groupage | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| PostNord InNight | Special terms and conditions | 2024-05-02 | |
| PostNord MyPack Box | Special terms and conditions Split Shipment | 2024-06-03 | 2025-01-01 |
| PostNord MyPack Box | Special terms and conditions | 2024-06-03 | 2025-01-01 |
| PostNord MyPack Collect | Special terms and conditions | 2024-06-03 | 2025-01-01 |
| PostNord MyPack Collect | Special terms and conditions Split Shipment | 2024-06-03 | 2025-01-01 |
| PostNord MyPack Home | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| PostNord MyPack Home | Special terms and conditions Split Shipment | 2024-06-03 | 2025-01-01 |
| PostNord MyPack Home Small | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| PostNord Pallet | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| PostNord Parcel | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| PostNord Parcel | Special terms and conditions Split Shipment | 2024-06-03 | 2025-01-01 |
| PostNord Part Loads | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| PostNord Return Drop Off | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| PostNord Return Pickup | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| PostNord Untracked Letter | Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Posttidning A och B | Periodicals A and B - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Rek inrikes | Registered Mail - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Rek med utökad identifiering | Registered mail with enhanced identification - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Rek utrikes | International Registered Mail - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Svarspost Direkt och Svarspost Inrikes | Business Reply Service Directly - Special terms and conditions | 2024-05-02 | |
| Svarspost Direkt och Svarspost Inrikes | Business Reply Service domestic - Special terms and conditions | 2024-05-02 | |
| Svarspost utrikes, IBRS | IBRS International Business Reply Mail - Special terms and conditions | 2024-05-02 | |
| Utkörning och Hämtning | Delivery and/or Pick-Up - Special terms and conditions | 2024-05-02 | 2025-01-01 |
| Varubrev | Special terms and conditions | 2024-05-02 | |
| Vägtransporter inom Europa | Särskilda villkor | 2024-05-02 | 2025-01-01 |