PostNord Return Pickup

With PostNord Return Pickup, you can offer your customers the opportunity to book returns collection.

Become a service agreement customer

Book collection of heavy returns

Would you like to be able to offer your customers a simple way to send returns? Then PostNord Return Pickup is something for you.

Returning heavy and bulky items has never been easier. With our Return Pickup service, you can make it easy for your customers to book the collection of returns. We pick up returns at the sender’s door and then deliver them to that of the returns recipient.

How to book collection with PostNord Return Pickup

There are different ways to book collection of return shipments:

Book collection of returns in Skicka Direkt Business or another transport administration system (TA system) approved by PostNord.
Call us on 0771–33 33 10.
There is an opportunity to drop off items at one of our service points. The maximum weight is then limited to 20 kg and a length of 1.5 m.

When the booking is made, the sender of the returns can choose collection during the day until 5 pm.

Dimensions and weight for PostNord Return Pickup

Max. weight	35 kg/parcel
Min. weight	150 g/parcel
Max. length	1.75 m
Max. length + circumference	3 m
Smallest dimensions	Length 14 cm, width 9 cm and height 1.5 cm

If the parcel exceeds the maximum length and/or circumference, a fee is charged only for exceeding the maximum dimensions. The respective fees are defined in our price list applicable from time to time.

Delivery

PostNord Return Pickup normally reaches returns recipients the next working day. Delivery time is longer to some areas. View specific delivery times. The delivery can be made to the recipient’s door. If for some reason the parcel cannot be delivered, it will be made available for the returns recipient to collect at our service point. See full terms and conditions.

Return Pickup can also be used for parcels between Sweden and Denmark, this across the borders service is however not available for pallets yet.

Environment

Our business system is certified by Bureau Veritas Certification Sverige AB and meets the requirements of ISO 14001.

Additional services

Print Label Pickup

PostNord prints out the shipping document when the booking is made. The driver takes the shipping document with him and the return sender puts this shipping document on the parcel for the pick-up. This service is only available in Sweden and for parcels only.

Sms and email notification – in Sweden

You can notify your return sender, or a third party, that a pallet is on its way or has been delivered. We offer the following notification options via sms and/or email:

Advance notification on estimated delivery date
Upcoming delivery notification when delivery today.
Delivery notification when the parcel has been delivered.

Limited quantity of hazardous goods

Goods/substances classed as hazardous goods may not be sent via PostNord. However, a so-called limited quantity of hazardous goods can be sent using PostNord Return Pickup. The customer is responsible for the requirements for Limited quantities of hazardous goods in the regulatory framework for ADR-S being met regarding classification of its substances, packaging and labeling. See the Swedish Civil Contingencies Agency.

New delivery

The New delivery additional service means that, after a delivery, the returns recipient can request another delivery attempt to the returns recipient’s delivery address. Orders can be submitted to customer service at 0771–33 33 10.

Goods Insurance

It is possible to take out goods insurance with an external insurance company via PostNord, assuming the shipment’s contents do not conflict with the regulations in PAKN, these Special Terms or Terms and Conditions for Goods Insurance. Terms and conditions of insurance apply to Goods Insurance.

Heavy

Securing a safe workenvironment add-on Heavy is used when parcel weighs over 20 kg. Delivery takes place at the recipient´s curb side /ground floor.

Contact us

If you want to know more about the service or have questions, don't hesitate to contact Customer service.

Related services

Collection request

With Collection Request you do not have a large stock. We will pick up your package from any sender.

More about Collection request

Digital return solution for your e-commerce

Try PostNords super smooth digital return solution for e-commerce companies.

PostNord Return Drop Off

Makes it easy for your customers to return parcels weighing up to 20 kg and gives you full control over your returns.