Simple and safe returns for you and your customers
Do you have a need to offer your customers the option to return goods in a simple and safe way?
PostNord Return Drop Off enables you to make it easy for your customers to return parcels and gives both you and the customers full control over returns.
Using PostNord Return Drop Off is simple. You provide your customer with a return shipping document and instructions regarding how to make returns. The customer hands in the shipment at the nearest partner outlet or parcel locker and soon the goods are returned to you.
You can send returns from
Sweden, Norway, Denmark, Finland, Austria, Estonia, Belgium, the Czec Republic, France, Germany, Ireland*, Latvia, Lithuania, Luxembourg, Poland, Portugal, the Netherlands and Spain.
*From January 2024.
When your customer wants to send returns
You provide your customer with a return shipping document or a valid QR code. The simplest way is to use our system, Send Direct Business.
Returns are handed in at one of our service points.
Climate compensation
PostNord invests the full compensation in renewable energy production in developing countries. Fossil energy production is replaced by renewable.
Insurance
Claims can be made if the contents are damaged or if all or part of the contents have been lost. The compensation is based on the value of the goods.
Delivery notification
Notify your returns sender, or perhaps a third party, by text message or e-mail when the parcel has been delivered. Applies within Sweden.
Print Label
With the Print Label, you provide the recipient with a QR code instead of having to send a hard copy shipping document. The shipping document is then printed out when the sender presents the QR code and hand in the parcel at a service point. Applies within Sweden and to Denmark.
Maximum dimensions and weight per parcel
Each parcel may weigh max 20 kg
The Nordic: Max. length 1.5 meters, length + circumference max 3 metres.
Europe: Max. length 1 meter, length + circumference max 2,5 metres.
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