What is Parcel?
Parcel is a service for companies that want to send parcels to other companies in Sweden – or elsewhere in Europe – with rapid delivery. Parcels may weigh up to 35 kg within the Nordic region and will be delivered no later than 6 p.m. on business days throughout Sweden. To the rest of Europe the parcel may weigh up to 31,5 kg and delivery times vary depending on the recipient country in question. The parcels are trackable all the way from pick-up to delivery via the PostNord App or on the PostNord website.
If you are one of our service agreement customers, you can book the service and print your shipping documents via Skicka Direkt Business. If you are not a service agreement customer, you can pay directly and print the shipping documents via postnord.se.
Delivery
In Sweden, parcels are delivered by 6 p.m. on the following day, with a few geographical exceptions. You can also select one of our additional services to have your parcel delivered no later than 9 a.m. or 12 noon. Delivery times to other countries vary depending on the recipient country in question.
How do I use this service?
Send via Skicka Direkt Business
You can use Skicka Direkt Business to book collection, print shipping documents and generate electronic advance notifications for our Parcel service. In addition, you can download reports for checking and follow-up. You can also use your own transport administration system (TA system) approved by PostNord.
Additional services
Climate compensation
PostNord invests the entire compensation fee in renewable energy production in developing countries. Fossil energy production is being replaced by renewable solutions.This is accomplished via UN-certified CDM (Clean Development Mechanism) projects through the company 2050.
Customs procedures outside the EU
You can request the following additional services in conjunction with export declarations to countries outside the EU:
- Stamping of EUR certificate
- Classification of product code
- Transiting (only applicable in Norway)
- Other shipping tasks
Goods Insurance
Supplementary goods insurance that covers all kinds of permitted goods and items, except for damaged goods and second-hand items. You can take out this insurance at the same time as you book your transport and print your shipping document.
Dangerous goods in limited quantities
You can also send limited quantities of what are known as “Dangerous goods”. For details, contact your sales representative or call Customer service on 0771 33 3310 – we’re happy to help!
ID check (in Finland, Norway and Sweden)
ID check means that the parcel is only handed over to the person who collects it on presentation of a valid ID document. In Sweden, items can also be handed over on presentation of a valid collection code, which recipients can obtain by confirming their identity via Mobilt BankID (Mobile BankID) in the PostNord MottagarApp (Recipient App).
Signature Assurance (to Denmark and Sweden)
Signature Assurance means that the parcel will only be handed over to the recipient on signature of a receipt.
Delivery without a POD (in the Nordic region)
The parcel will be handed over without the recipient having to sign for it personally.
Notification prior to delivery (in Sweden)
Recipients are sent notification via email, SMS or the PostNord App prior to delivery.
Driver notification (in the Nordic region)
The driver calls the recipient prior to delivery.
Before 9 (in Sweden and to Finland and Norway)
Delivery to the recipient before 9 a.m. on business days. The goods must be labeled with a “Before 9” label. This additional service is available for a limited number of locations.
Before 12 (in Sweden and to Finland and Norway)
Delivery to the recipient before 12 noon on business days. The goods must be labeled with a “Before 12” label. This additional service is available for a limited number of locations.
Direct return (in the Nordic region)
This additional service means that parcels which cannot be delivered to the recipient are returned directly to the sender.
Notification (in Sweden and to Finland)
Notify your recipient – or a third party, if appropriate – that the parcel is on its way or has been delivered. Choose one, two or all three of the following – via email, SMS or the PostNord App:
- Advance notification** (estimated delivery date)
- Delivery notification (notification on the day of delivery)
- Completion notification (parcel has been delivered/collected)
FlexChange (in Sweden)
We notify the recipient via email, SMS or the PostNord App of other delivery options, such as a specific time window, deliver the parcel even if I am not home, or extend the retention time to 14 days.
Collect in Store (in Sweden)
Recipients can choose your store as the distribution point for their parcels.
Collect in Store – Label only (in Sweden)
This additional service is utilized when the recipient needs notification via email, SMS or the PostNord App, and then collects the parcel directly from your store.
DigitalLOCK (in Sweden)
The shipment can be placed in a container with a digital lock, without the recipient having to sign for the parcel in person.
Early Collect (in Sweden)
The shipment can be delivered to a selected distribution point on the next business day. Delivery times are longer to some locations. Recipients are notified by email, SMS or the PostNord App when the shipment is ready for collection from the distribution point.
Age check (in Sweden)
Age check is used when it is necessary to check the recipient’s age: 16, 18 or 20 years of age.
Extended retention time: 14 days (in Sweden)
The retention time is extended to 14 days.
Fixed retention time 7 days (in Sweden)
Recipients will not be offered an extended retention time of up to 14 days.
Recipient Freight (in Sweden)
The recipient pays the shipping charges, on condition that you, the sender, submit information in advance via EDI, and that both you and the recipient are credit customers.
Two delivery attempts (in Sweden)
An additional delivery attempt is made the following business day if it was not possible to deliver the parcel on the first attempt. The recipient is notified by email, SMS or the PostNord App prior to the delivery attempt.
Change in delivery arrangement (in Sweden)
You can make changes to the delivery process before the parcel has reached the recipient. You can, for example, change the name or address of the recipient, have the parcel returned to the sender, or request an extended retention time of up to 30 days. To order this additional service, use PostNord Portal Business or our Customer Service via the “Change in delivery arrangement” form.
New delivery (in Sweden)
The sender or recipient can subsequently request a new delivery attempt to the recipient’s delivery address. To order this service, use PostNord Portal Business or contact Customer Service on 0771 33 3310.
Specifications
Price
See our current prices for service agreement customers and direct payment customers.
Weights and measures
Length: minimum 140 mm, max 1.75
Width: minimum 90 mm
Length + circumference: max 3 m
Weight within the Nordics: max 35 kilo
Weight outside the Nordics: max 31.5 kilo
General service information
Drop off point: Pickup included, service point
Point of delivery: Delivered to the company's address
Traceable: Yes
Delivery time domestic: 1 weekday, some geographical exceptions
Delivery time international: Depends on the country
Send business parcels with fast delivery
Parcel is a service for companies that want to send business parcels to addresses in Sweden and the rest of the world.